Most reservations need to be made well in advance. A 20% payment is due at the time the reservation is placed. This is a non-refundable guarantee should you cancel the contract less than 10 days prior to your event.
Payment by personal check is due 10 business days prior to your event. We accept all major credit cards and cash.
Rental rates are based on the customer receiving rental items one day prior to the event, the event date, and one-day after the event as long as the equipment is available for this period. Late returns will result in an extra charge.
Customer is charged for all rental items listed on the contract, whether or not they are used.
We offer delivery and pick up on all orders at an additional charge. Unless other arrangements have been made, customer must be there to check in and sign the rental contract. On pick-up we reserve the right to enter your yard to collect our property. Additional fees may be assessed for staircases or elevators or any area that is not easily accessible. Set up and tear down service is also available at an additional cost. Please schedule this service ahead of time so that we can allow for the time needed.
LOSS OR DAMAGE
Your rental items were carefully counted prior to your receiving them. It is your responsibility to recount them upon receiving them. Please inform of us any discrepancies immediately. Loss or damage will result in a replacement charge.
Your rental items will be recounted when returned and you will be notified of any shortages or damage.
Extra cleaning charges or complete replacement fees will result for damage to linens. This includes but is not limited to wax, ink, stains, glue, burn holes and tears. Please do not use pins, staples or adhesives on linens.
Rental items are clean and ready for use when received. A linen bag has been included for your use. Please shake debris from linens and place in linen bag for return.
Do not place linen in plastic garbage bags!
Tableware should be rinsed and placed back in the same container it arrived in.